Terms of Service

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms, and agree to comply with all applicable laws and regulations.

2. Description of Services

Polymorph provides a customer intelligence platform that unifies product events, revenue data, marketing touchpoints, and human interactions into decision-grade customer models. Our Services include data integration, analytics, predictive modeling, and automated recommendations.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete registration information
• Promptly update your information if it changes
• Notify us immediately of any unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to transmit malware, spam, or other harmful content
• Resell, sublicense, or redistribute the Services without our written consent

5. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of information as described in the Privacy Policy.

You retain ownership of all data you submit to the Services (“Customer Data”). You grant Polymorph a limited license to use, process, and store your Customer Data solely to provide and improve the Services.

6. Intellectual Property

All rights, title, and interest in and to the Services, including all associated intellectual property rights, are and will remain the exclusive property of Polymorph. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without prior written consent.

7. SMS and Communication Terms

If you opt in to receive SMS messages or phone communications from Polymorph:

• You consent to receive text messages at the phone number you provide.
• Message frequency varies. Message and data rates may apply.
• You may opt out at any time by replying STOP or contacting support@usepolymorph.com.
• SMS consent is not a condition of purchase or use of the Services.

8. Fees and Payment

Certain features of the Services may require payment. If applicable:

• Fees will be communicated before you incur charges
• All fees are non-refundable unless otherwise stated
• We reserve the right to change our pricing with reasonable notice

9. Disclaimer of Warranties

We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

10. Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Polymorph and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services or violation of these Terms.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at: