Privacy Policy

1. Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Account Information: Name, email address, company name, and job title when you create an account or request access.
• Contact Information: Email address and other contact details when you reach out to us for support or inquiries.
• Communications: Records of your correspondence with us, including emails and support requests.
• Payment Information: Billing details processed through our third-party payment processor. We do not store credit card numbers directly.

Information Collected Automatically

When you access our Site or Services, we may automatically collect:

• Usage Data: Pages visited, features used, timestamps, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect analytics data.

Information from Third Parties

We may receive information from third-party integrations you connect to our Services, such as analytics platforms, CRM systems, and marketing tools. This data is used solely to provide and improve the Services you have requested.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your requests and respond to inquiries
• Send transactional communications related to your account
• Send promotional communications (with your consent, where required)
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. SMS and Phone Communications

If you opt in to receive SMS or phone communications from Polymorph:

• Consent: We will only send SMS messages or make phone calls to you if you have provided your explicit consent.
• Message Frequency: Message frequency varies based on your account activity and preferences.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us at support@usepolymorph.com to update your preferences.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
• No Sharing for Marketing: We will not share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., hosting, analytics, payment processing), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request a portable copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@usepolymorph.com.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal information.

European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to access, rectify, port, and erase your data, and the right to withdraw consent.

8. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: